Terms of service

Last Updated: 09/01/2024

Welcome to Sunlo Corp! These Terms of Service (“Terms”) govern your use of our website sunloshades.com (the “Site”) and the purchase of our products and services. By accessing or using our Site and/or purchasing from us, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.

1. Acceptance of Terms

By accessing or using the Site, you signify your agreement to these Terms and our Privacy Policy. We may modify these Terms from time to time, and your continued use of the Site constitutes acceptance of any changes. We encourage you to review these Terms periodically.

2. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review these Terms periodically for any updates or changes.

3. Products and Services

- Product Descriptions: We strive to ensure that our product descriptions are accurate and complete. However, we do not guarantee that product descriptions, images, or other content are error-free or entirely accurate.
- Product Availability: All products and services are subject to availability. We reserve the right to discontinue any product or service at any time without notice. If a product is out of stock, we will notify you and offer a refund or alternative product.
- Pricing: Prices are subject to change without notice. The price applicable to your order will be the price at checkout.

4. Orders and Payment

- Order Processing: Orders are processed in the order they are received. We will send you an email confirmation once your order has been processed. If there are any issues with your order, we will contact you.
- **Payment Methods:** We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All payments must be completed before your order is shipped.
- Taxes: Sales tax may apply based on your location. The applicable tax will be calculated at checkout and included in your total order amount.
- Order Cancellation: You can cancel or modify your order within 24 hours of placing it. Contact our customer service team as soon as possible to make any changes. After 24 hours, orders may not be modified or canceled.

5. Shipping and Delivery

- Shipping Policy: We offer various shipping options. Shipping fees are calculated at checkout based on your location, order size, and selected shipping method. We will provide an estimated delivery date at the time of purchase.
- Delivery Times: Delivery times vary depending on your location and the shipping method chosen. We are not responsible for delays caused by third-party carriers or factors beyond our control.
- Shipping Issues: If your order does not arrive within the estimated delivery time, please contact our customer service team for assistance.

6. Returns, Refunds, and Exchanges

- Return Policy: We do not accept returns or exchanges for custom-made or personalized products. Please review all product details and measurements before placing your order.
- Defective or Damaged Products: If you receive a defective or damaged product, contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund based on our assessment of the issue.
- Refunds: Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to be processed. Shipping fees are non-refundable.

7. Intellectual Property

- Ownership: All content on the Site, including text, images, logos, and software, is the property of Sunlo Corp or its licensors and is protected by intellectual property laws. Unauthorized use of any content is prohibited.
- Usage: You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written permission. Requests for permissions should be directed to support@sunloshades.com.

8. User Conduct

- Prohibited Activities: You agree not to engage in any activities that are unlawful, harmful, or disruptive to the Site or its users. This includes, but is not limited to, harassment, spamming, or distributing malware.
- Account Security: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

9. Limitation of Liability

- Disclaimer: The Site and all products and services are provided on an “as-is” and “as-available” basis. We make no representations or warranties of any kind, express or implied, regarding the Site or its content.
- Limitation of Liability: To the fullest extent permitted by law, Sunlo Corp shall not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with your use of the Site or any products or services. Our total liability is limited to the amount you paid for the product or service in question.

10. Indemnification

You agree to indemnify and hold harmless Sunlo Corp, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of the Site, your violation of these Terms, or your infringement of any rights of another party.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms or your use of the Site will be resolved in the courts located in Miami, Florida.

12. Dispute Resolution

- Arbitration: Any disputes arising from these Terms or your use of the Site will be resolved through binding arbitration, rather than in court. The arbitration will be conducted in Miami, Florida.
- Class Action Waiver: You agree that any disputes will be resolved on an individual basis and not as part of a class action or representative action.

13. Termination

We reserve the right to terminate or suspend your access to the Site and services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or the Site.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

- Email: support@sunloshades.com
- Phone: (833) 766-8282
- Address: [Your Company Address]

Thank you for choosing Sunlo Corp!