Refund policy
Last Updated: 09/01/2024
At Sunlo Corp, we are committed to ensuring your satisfaction with our products. However, due to the customized nature of our motorized roller shades and accessories, all sales are **final**, and we do not offer returns or exchanges. Please read this policy carefully to understand your rights and responsibilities when purchasing from our website, sunloshades.com.
1. No Returns or Exchanges
- Custom and Made-to-Order Products: Our motorized roller shades are custom-made to fit your specifications. Once an order is placed, it goes into production immediately. As a result, we cannot accept returns or exchanges for any reason, including incorrect measurements, color selections, or change of mind. Please double-check all measurements and options before placing your order.
- Final Sale: All products purchased from Sunlo Corp are considered final sale. We do not offer refunds, returns, or exchanges for any products under any circumstances.
2. Order Cancellations and Modifications
- Cancellation Policy: Orders may be canceled within 24 hours of placing the order. After this period, orders go into production and cannot be canceled. To request a cancellation within the allowable timeframe, please contact us at support@sunloshades.com immediately.
- Modifications: Due to the custom nature of our products, we do not accept changes or modifications to an order after it has been placed. Please ensure that all details are correct before confirming your purchase.
3. Damaged or Defective Products
We take great care to ensure that your custom shades are crafted with the highest quality standards. However, if you receive a damaged or defective product, we will work to resolve the issue promptly:
- Reporting Damaged or Defective Items: If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of receiving the item at support@sunloshades.com. Provide your order number, a detailed description of the issue, and clear photos of the damage or defect.
- Resolution Process: After reviewing your request, we will determine if a replacement, repair, or other remedy is warranted. If approved, we will provide instructions for the next steps. Please note that any claim made after the 7-day window will not be eligible for a resolution.
4. Warranty Information
- Limited Warranty: Sunlo Corp offers a limited warranty on our motorized roller shades for defects in materials and workmanship under normal use for a period of 2 years from the date of purchase. This warranty does not cover normal wear and tear, misuse, damage caused by improper installation, or modifications made by the customer.
- Warranty Claims: To initiate a warranty claim, please contact us at support@sunloshades.com with your order number, proof of purchase, a description of the issue, and any supporting photos. We will evaluate your claim and provide further instructions if your claim is approved.
5. Incorrect or Missing Items
- Incorrect Items: If you receive an incorrect item in your order, please contact us within 7 days of delivery at support@sunloshades.com. We will arrange to send you the correct item at no additional cost.
- Missing Items: If an item is missing from your order, please contact us immediately at support@sunloshades.com so we can investigate and resolve the issue promptly.
6. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Customized Products: All motorized roller shades, as they are custom-made to your specifications.
- Clearance or Sale Items: Any items marked as "Clearance" or "Final Sale" cannot be returned or exchanged.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
7. How to Contact Us
If you have any questions or concerns regarding our Return and Refund Policy or need assistance with a damaged or defective product, please reach out to us:
- Email: support@sunloshades.com
- Phone: (833) 766-8282
- Address: [Your Company Address, Miami, Florida, United States]
Thank you for shopping with Sunlo Corp. We appreciate your understanding of our policies and are here to assist you with any issues regarding your order.