Got Questions? We’ve Got Answers!
Below you’ll find answers to some of the most common questions about our products, services, and policies.
Ordering and Payment
How do I place an order?
How do I place an order?
To place an order, browse our collections, choose your desired product, customize it to your specifications (size, fabric, color, etc.), and add it to your cart. Once you're ready, proceed to checkout, where you can enter your shipping and payment information. You'll receive a confirmation email once your order is complete.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All payments are processed securely to ensure your personal information is protected.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to request any modifications. Once production begins, changes or cancellations may not be possible due to the custom nature of our products.
Do you offer any discounts or promotions?
Do you offer any discounts or promotions?
Yes, we frequently run special promotions and discounts. Sign up for our newsletter to receive updates on the latest deals and exclusive offers. You can also check our website's homepage for current promotions.
How do I apply a discount code?
How do I apply a discount code?
You can apply a discount code at checkout. Simply enter the code in the ‘Promo Code’ box and click ‘Apply’. The discount will be reflected in your total before you complete the purchase.
Can I order multiple shades in different sizes and styles in one order?
Can I order multiple shades in different sizes and styles in one order?
Yes, you can customize and add multiple shades with different sizes, styles, fabrics, and control options to your cart in a single order. Each item can be tailored to your specific needs before checkout.
Is my payment information secure when ordering online?
Is my payment information secure when ordering online?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your privacy and security are our top priorities.
Can I request a change to my order after the 24-hour window?
Can I request a change to my order after the 24-hour window?
If more than 24 hours have passed since you placed your order, changes may not be possible as production might have already begun. However, please contact our customer service team, and we will do our best to accommodate your request.
Do you offer financing or payment plans?
Do you offer financing or payment plans?
We offer financing options through third-party partners, allowing you to pay for your purchase in installments. Look for financing details at checkout or contact our support team for more information.
How do I know if my order was successful?
How do I know if my order was successful?
After placing your order, you will receive an order confirmation email with your order details. If you do not receive this email within a few minutes, please check your spam/junk folder or contact us for assistance.
Do I need to create an account to place an order?
Do I need to create an account to place an order?
No, you do not need to create an account to place an order. However, creating an account allows you to track your order, view your order history, and receive exclusive offers and updates.
Can I request an invoice for my order?
Can I request an invoice for my order?
Yes, if you need an invoice for your records, please contact our customer service team, and we will be happy to provide one.
What currency are your prices listed in?
What currency are your prices listed in?
All prices are listed in USD. If you are ordering from outside the United States, your credit card company or bank may charge a conversion fee based on the current exchange rate.
Is there a minimum order quantity?
Is there a minimum order quantity?
No, there is no minimum order quantity. You can order as few or as many shades as you need, and each one can be customized to your exact specifications.
Can I use multiple discount codes on one order?
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. Make sure to choose the code that offers the best discount for your purchase.
Shipping and Delivery
What are your shipping options?
What are your shipping options?
We offer standard and expedited shipping options. Standard shipping is free on all orders, while expedited shipping is available for an additional fee. Shipping times vary based on location and customization requirements.
How long does it take to receive my order?
How long does it take to receive my order?
Custom-made motorized roller shades typically take 1-2 weeks for production and delivery, depending on the level of customization and your location. You will receive a tracking number once your order has been shipped.
Do you ship internationally?
Do you ship internationally?
Currently, we ship to United States and some select international locations. Please contact customer service to confirm if we ship to your country and the associated shipping fees.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team within 7 days of delivery. Provide photos of the damaged items and packaging, and we will assist you with a replacement or repair as needed.
Can I track my order?
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the carrier's website.
Can I expedite my order for faster production and shipping?
Can I expedite my order for faster production and shipping?
We offer expedited shipping options, but production times may still vary based on the complexity of your customization. Contact our customer service team to discuss your options for expedited production and delivery.
What are your shipping fees?
What are your shipping fees?
Expedited shipping fees are calculated based on your location, order size, and selected shipping method. For all orders we offer free standard shipping. You can see the exact shipping fees at checkout.
What if I provided the wrong shipping address?
What if I provided the wrong shipping address?
If you realize that you provided an incorrect shipping address, please contact us immediately. We can update the address if the order hasn’t been shipped yet. Unfortunately, once shipped, we cannot change the delivery address.
Do you offer contactless delivery?
Do you offer contactless delivery?
Yes, we offer contactless delivery options for your convenience and safety. If you prefer contactless delivery, please let us know at the time of ordering or when you receive your delivery notification.
Can I ship my order to a different address from my billing address?
Can I ship my order to a different address from my billing address?
Yes, during checkout, you can specify a different shipping address from your billing address. Make sure all information is correct to avoid any delays.
Can I schedule a specific delivery date?
Can I schedule a specific delivery date?
We currently do not offer specific date scheduling for standard shipping. However, for special delivery requests, please contact our customer service team to discuss options.
Will I be charged customs duties for international orders?
Will I be charged customs duties for international orders?
International orders may be subject to customs duties and taxes based on the destination country's regulations. The customer is responsible for any additional charges that may apply upon delivery.
What if my package is lost during shipping?
What if my package is lost during shipping?
If your package is lost during shipping, please contact us immediately. We will work with the carrier to locate your package or provide a replacement if necessary.
Do you provide an estimated delivery date?
Do you provide an estimated delivery date?
Yes, after placing your order, you will receive an estimated delivery date based on your location and the selected shipping method. Please note that this is an estimate, and actual delivery times may vary.
Product Information and Customization
What types of shades do you offer?
What types of shades do you offer?
We offer a variety of motorized roller shades, including light filtering, blackout, solar, zebra and dual shades, in different styles, colors, and fabrics. Each shade can be customized to fit your specific needs.
How do I measure my windows for custom shades?
How do I measure my windows for custom shades?
Measuring your windows is simple! Please refer to our Measuring Instructions page for a step-by-step guide on how to accurately measure for inside or outside mount shades. If you have any questions, feel free to contact us.
Can I customize the fabric and color of my shades?
Can I customize the fabric and color of my shades?
Yes, we offer a wide range of fabrics, colors, and textures to match any interior decor. During the ordering process, you can select your preferred options to create a custom look that suits your style.
What are the control options for motorized shades?
What are the control options for motorized shades?
Our motorized shades can be controlled via remote control, mobile app, or integrated with smart home systems like Amazon Alexa, Google Home, Smart Things, and Apple HomeKit. You can choose your preferred control option when ordering.
Do motorized shades require professional installation?
Do motorized shades require professional installation?
No, our motorized roller shades are designed for easy DIY installation. We provide detailed instructions and all the necessary hardware. However, if you prefer, you can hire a local professional for installation.
What are the benefits of motorized roller shades compared to manual ones?
What are the benefits of motorized roller shades compared to manual ones?
Motorized roller shades offer the convenience of remote operation, increased safety by eliminating cords, seamless integration with smart home systems, and enhanced privacy and energy efficiency. They are perfect for hard-to-reach windows and provide a modern, clean look.
Are the fabrics used in your shades eco-friendly?
Are the fabrics used in your shades eco-friendly?
Yes, we offer a selection of eco-friendly fabrics made from recycled materials and sustainable sources. You can find more information on eco-friendly options on the product pages.
Can I order fabric samples before committing to a purchase?
Can I order fabric samples before committing to a purchase?
Yes, we encourage you to order free fabric samples to ensure you choose the perfect color, texture, and opacity for your space. You can order samples directly from our product pages.
Do your shades come with a child safety certification?
Do your shades come with a child safety certification?
Yes, our motorized roller shades are designed to meet the highest child safety standards. They are cordless, which reduces the risk of strangulation, making them a safe choice for homes with children and pets.
How do I choose between inside mount and outside mount?
How do I choose between inside mount and outside mount?
Inside mount shades are installed within the window frame, providing a clean and minimalist look, while outside mount shades are installed above the window frame, offering maximum light control and coverage. Visit our Measuring Instructions page to learn more about each mounting style.
What type of motors are used in your motorized shades?
What type of motors are used in your motorized shades?
Our motorized shades use high-quality, built-in lithium-ion battery motors that are durable, quiet, and energy-efficient, providing smooth operation for years to come.
What should I consider when choosing the opacity of my shades?
What should I consider when choosing the opacity of my shades?
Consider the room's purpose and the level of light control you need. Light-filtering shades provide privacy while allowing natural light, while blackout shades offer maximum light control, perfect for bedrooms or media rooms.
Can I get a sample of the remote control before purchasing?
Can I get a sample of the remote control before purchasing?
We do not provide samples of remote controls, but you can view detailed images and product information on our website to understand their features and functionality.
Are your shades suitable for humid environments like bathrooms?
Are your shades suitable for humid environments like bathrooms?
Yes, we offer moisture-resistant fabrics specifically designed for humid environments such as bathrooms or kitchens. Look for the moisture-resistant symbol on the product page.
Returns, Refunds, and Warranty
What is your return and exchange policy?
What is your return and exchange policy?
Since our shades are custom-made to order, we do not offer returns or exchanges. We encourage you to carefully measure your windows and select the correct options. If your product arrives damaged or defective, please contact us within 7 days for assistance.
Do you offer a warranty on your shades?
Do you offer a warranty on your shades?
Yes, we offer a 2-year limited warranty on all motorized roller shades. This warranty covers defects in materials and workmanship. For more details, please see our Warranty Policy page.
Can I get a refund if I am not satisfied with my purchase?
Can I get a refund if I am not satisfied with my purchase?
Because our shades are made to order, we do not provide refunds for dissatisfaction with the product. However, we strive for customer satisfaction and will work with you to resolve any issues related to defects or damage.
How do I file a warranty claim?
How do I file a warranty claim?
To file a warranty claim, please contact our customer service team with your order number and details about the issue. We may request photos or additional information to process your claim efficiently.
What if I receive the wrong item?
What if I receive the wrong item?
If you receive an incorrect item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or provide a solution to rectify the issue as quickly as possible.
Can I return my order if I ordered the wrong size?
Can I return my order if I ordered the wrong size?
Since all our shades are custom-made, we cannot accept returns for incorrect measurements provided by the customer. Please carefully follow our Measuring Instructions to ensure you order the correct size.
What is covered under your warranty?
What is covered under your warranty?
Our 2-year limited warranty covers defects in materials and workmanship, such as issues with the motor, remote controls, and fabric. It does not cover normal wear and tear, misuse, or accidental damage.
How long does it take to process a refund?
How long does it take to process a refund?
If eligible for a refund, it typically takes 5-7 business days to process after the return or cancellation has been confirmed. The refund will be credited back to your original method of payment.
What if I am not happy with the color of my shade?
What if I am not happy with the color of my shade?
We recommend ordering fabric samples before purchasing to ensure you are happy with your choice. Since each shade is custom-made, we cannot offer returns for dissatisfaction with the color after production.
What if my product is defective upon arrival?
What if my product is defective upon arrival?
If you receive a defective product, please contact our customer service team within 7 days of delivery. We will arrange for a repair, replacement, or refund based on the situation.
Can I extend the warranty on my shades?
Can I extend the warranty on my shades?
Currently, we do not offer extended warranties. However, our standard 2-year limited warranty provides comprehensive coverage for defects in materials and workmanship.
Troubleshooting and Support
My motorized shade is not responding to the remote control. What should I do?
My motorized shade is not responding to the remote control. What should I do?
First, check that the remote control has fresh batteries and is properly paired with the shade. If the problem persists, try resetting the shade by following the instructions in the user manual. If you still experience issues, contact our support team.
How do I recharge the built-in battery in my motorized shades?
How do I recharge the built-in battery in my motorized shades?
Our motorized shades come with a built-in lithium-ion battery that can be recharged using the provided charging cable. Simply connect the charger to the motor and plug it into a power outlet. A full charge usually takes a few hours.
The shade is not moving evenly or is getting stuck. What could be the issue?
The shade is not moving evenly or is getting stuck. What could be the issue?
Ensure that the shade is properly aligned and not obstructed by any objects. Also, check that the brackets and mounts are securely installed. If the issue continues, refer to the troubleshooting guide in the installation manual or contact us for assistance.
How do I pair my motorized shades with my smart home system?
How do I pair my motorized shades with my smart home system?
Pairing your shades with a smart home system like Amazon Alexa or Google Home is straightforward. Please refer to our Smart Home Integration Guide for step-by-step instructions on setting up and syncing your shades with your preferred system.
Why is my shade moving slowly or not moving at all?
Why is my shade moving slowly or not moving at all?
If your shade is moving slowly or not at all, it could be due to a low battery. Recharge the built-in lithium battery using the provided charger. If the issue persists, check for obstructions or contact our support team for further assistance.
How do I reset my motorized shades?
How do I reset my motorized shades?
To reset your motorized shades, press and hold the reset button on the motor until the shade jogs (moves slightly up and down) 3 times. This should reset the motor. Refer to your user manual for more detailed instructions. User Manual
Can I use my shades during a power outage?
Can I use my shades during a power outage?
Yes, our motorized shades are equipped with built-in rechargeable batteries, so they will continue to function during a power outage. However, if your shades are integrated with a smart home system, they may not respond until the system is back online.
Why is my shade not pairing with my smart home device?
Why is my shade not pairing with my smart home device?
Ensure your smart home device is compatible with our motorized shades and that you follow the correct pairing instructions. Make sure both the device and shades are within range and connected to the same network. For further assistance, check our Smart Home Integration Guide.
What should I do if my remote control stops working?
What should I do if my remote control stops working?
First, replace the batteries in the remote control. If it still doesn’t work, try re-pairing it with the shade. Refer to the user manual for specific instructions or contact our support team.
General Information
Are your shades safe for homes with children and pets?
Are your shades safe for homes with children and pets?
Yes, our motorized roller shades are designed to be safe for homes with children and pets. The cordless operation eliminates the risk of entanglement, providing peace of mind for families.
Do you provide samples of fabrics and colors?
Do you provide samples of fabrics and colors?
Yes, we offer free fabric swatches so you can see and feel the material before making a decision. Simply request swatches through our website, and we'll send them to you.
How do I clean and maintain my roller shades?
How do I clean and maintain my roller shades?
To clean your shades, use a soft brush or vacuum with a brush attachment to remove dust and debris. For spot cleaning, use a damp cloth with mild detergent. Refer to our Care Instructions for more detailed information.
Can I order a custom size that is not listed on your website?
Can I order a custom size that is not listed on your website?
Yes, if you need a size not listed on our website, please contact our customer service team with your specifications, and we’ll do our best to accommodate your request.
How do I care for my shades to keep them looking new?
How do I care for my shades to keep them looking new?
Regularly dust your shades using a feather duster or a vacuum with a brush attachment. For deeper cleaning, use a damp cloth and mild soap to spot clean. Always avoid harsh chemicals or abrasive materials to prevent damage.
Are your shades energy-efficient?
Are your shades energy-efficient?
Yes, our shades are designed to improve energy efficiency by reducing heat loss in the winter and heat gain in the summer. Light-filtering and blackout fabrics help regulate indoor temperatures, contributing to lower energy bills.
Can I use your motorized shades in a commercial setting?
Can I use your motorized shades in a commercial setting?
Absolutely! Our motorized shades are perfect for both residential and commercial settings, offering style, privacy, and convenience. We can accommodate large orders for office buildings, restaurants, hotels, and more.
How do I contact customer service?
How do I contact customer service?
You can reach our customer service team via email, phone, or live chat on our website. Our representatives are available Monday through Friday, 9 AM to 6 PM EST, to assist you with any questions or concerns.
Do you provide installation guides for all products?
Do you provide installation guides for all products?
Yes, every shade comes with a detailed installation guide, and you can also find step-by-step instructions on our Installation Instructions page. We strive to make the installation process as easy as possible for our customers.
How do I sign up for your newsletter?
How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our website. Stay updated with the latest news, promotions, and exclusive offers!
Can I visit a showroom to see the shades in person?
Can I visit a showroom to see the shades in person?
We are an online-only store and do not have a physical showroom. However, we offer free fabric swatches so you can experience the quality and color of our materials before purchasing.
What happens if I don’t install the shades right away?
What happens if I don’t install the shades right away?
There’s no rush to install the shades, but we recommend installing them soon after delivery to ensure you are satisfied with the product. If you encounter any issues, our support team is here to help.
Can I use your motorized shades in RVs or boats?
Can I use your motorized shades in RVs or boats?
Yes, our motorized shades are versatile and can be used in various environments, including RVs and boats. They offer a convenient and stylish solution for mobile living spaces.
Do you offer bulk discounts for large projects or commercial orders?
Do you offer bulk discounts for large projects or commercial orders?
Yes, we provide special pricing for bulk orders, such as large residential projects, commercial buildings, or corporate environments. Contact our sales team to discuss your specific needs and receive a customized quote.
What makes your motorized shades different from other brands?
What makes your motorized shades different from other brands?
Our shades are crafted with premium materials, feature state-of-the-art motor technology, and offer seamless integration with smart home systems. We focus on quality, style, and sustainability to provide shades that enhance any space.
How do I order replacement parts for my shades?
How do I order replacement parts for my shades?
Currently, replacement parts such as brackets, or mounting hardware cannot be ordered online. If you need a replacement part, please email or call our customer service team directly, and they will assist you in placing your order and ensuring you receive the correct part for your shade.
Need More Help?
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