We’re Here to Help!
We value every customer and are here to assist you with any questions, concerns, or feedback you may have. Whether you need help choosing the perfect shade, tracking your order, or simply want to learn more about our products, our team is just a click away.
Frequently Asked Questions
Before reaching out, you might find the answer you're looking for in our FAQ section.
How do I place an order for motorized roller shades?
How do I place an order for motorized roller shades?
Placing an order is easy! Simply browse our collection, select your desired shade, customize the size and options, and add it to your cart. Follow the checkout process, and you’re all set. If you need assistance, feel free to contact us.
What is the estimated delivery time for my order?
What is the estimated delivery time for my order?
Delivery times vary depending on your location and the type of shade ordered. Typically, custom shades are delivered within 1-2 weeks. You will receive a confirmation email with tracking information once your order has shipped.
How do I measure my windows for motorized roller shades?
How do I measure my windows for motorized roller shades?
Measuring for shades is simple! Visit our Measuring Guide page for step-by-step instructions and tips. If you need further assistance, feel free to reach out, and we'll guide you through the process.
Can I return or exchange my shades if I’m not satisfied?
Can I return or exchange my shades if I’m not satisfied?
Since our shades are custom-made to order, we do not offer returns or exchanges. We encourage you to carefully measure your windows and select the correct options. If your product arrives damaged or defective, please contact us within 7 days for assistance.